Privacy Policy

This policy describes what data CENDRO LABS PTY LTD collects when operating Scribix, how we use it, and the choices you have. Plain-English summary first; details below.

The Short Version

• We collect your email and name to create your account.
• We store the audio/video you upload and the transcript we make from it. Audio is deleted after 7 days; transcripts stay until you delete them.
• We process your audio only to generate and deliver transcripts for your account.
• We don't sell your data.
• You can delete any transcript at any time. You can delete your whole account from the account page.

What We Collect

• Account: email, name, avatar, and account identifier used for sign-in.
• Content: audio and video files you upload or record, and the transcripts produced from them.
• Subscription: billing status, billing cycle, and current plan. Payments are handled by Paddle, and we never see or store your full card number.
• Usage: minutes consumed in the current billing period, file size, and basic logs needed to operate the service (timestamps, request status).

How We Use It

• To operate the service: store your files, run transcription, return results.
• To enforce usage limits and process billing.
• To debug, monitor for abuse, and improve reliability.
• To contact you about your account when needed (e.g. failed payment).

Processors

We use service providers to run Scribix: Cloudflare for hosting, D1 database, and R2 file storage; AssemblyAI for transcription processing; Google and NextAuth for sign-in; Paddle for subscription checkout, billing, tax, invoices, and payment management; Google Analytics, Microsoft Clarity, and Plausible-compatible analytics served from actone.app for product analytics and reliability monitoring.

Retention

• Audio & video: deleted automatically 7 days after upload.
• Transcripts: kept until you delete them or your account.
• Account record: kept while your account is open. Soft-deleted immediately on account deletion; operational copies are purged on a regular cadence as part of standard operations.

Your Rights

You can access your data via the dashboard, export transcripts as TXT/SRT/VTT, and delete any transcript or your entire account. If you live somewhere with stronger rights (GDPR, CCPA, etc.), email us at hello@scribix.io and we'll honor them.

Security

Files are private by default and only accessible via short-lived signed URLs. Transport is encrypted (HTTPS). We don't see or store your sign-in password.

Children

Scribix is not directed to children under 13 and we don't knowingly collect their data.

Changes

We may update this policy. Material changes will be reflected on this page with a new "Last updated" date.

Contact

Privacy questions or requests: hello@scribix.io.